NTUC Insurance is one of the leading insurance companies in Singapore. NTUC Insurance is also Singapore’s first fully online Life, Health, Travel and auto insurance company. They provide Singaporeans with an easy, transparent, and customized way to buy life, health, travel and auto insurance online. NTUC Insurance is an indigenous Singaporean company.
Before you start to submit your claim at NTUC Insurance, you’ll need to have certain information handy. This includes:
Details and notes from the incident
Documentation such as bills or receipts (for ambulance or fire truck costs, medical expenses, cleaning services, etc.)
Contact information for everyone involved
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How to apply for NTUC Life, Health, Travel & Car Insurance through their digital claim platform:
Start your claim on the NTUC Insurance website
Click the “Start a digital claim” button.
Tell NTUC Insurance when it happened
Enter the date and time the incident occurred, as accurately as possible. If you weren’t around at the time of the incident, you can enter the time it was discovered.
Tell them what property or vehicle was impacted
NTUC Insurance will provide you with a list of vehicles and/or properties you have insured with them. Select the one that was impacted.
Note: There will also be options to select if you have injuries caused by a vehicle that was not yours (as a pedestrian or cyclist), or if your property was damaged or lost in a location outside of your home.
Enter your contact information
You will then be asked to enter contact information so NTUC Insurance can get in touch with you after you submit your claim. You’re also allowed to add another person as an additional contact to receive your claim details and help you if you need assistance.
If you’re reporting a property claim and need emergency repairs, you’ll select your emergency services vendor during this step.
Tell NTUC Insurance what happened
Be as accurate as possible. Depending on the nature and complexity of your claim, NTUC Insurance will ask about the people involved, any injuries to yourself or others, and the damages to your vehicle or home. This is also where you’ll upload any documents or photos you’d like to submit. The process may take five to ten minutes.
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Review your claim
Carefully review the information you entered. If you need to change anything, click “Edit” beside the section you wish to change.
Select your service and/or Certified repair shop for your car (if applicable).
This is where you can select a certified repair shop for your car from our list of quality vendors. If you’re eligible, you may also be asked to set up your rental car service or request an Uber voucher.
Submit your claim
Whether it was through a live chat or directly via the online reporting form after your claim is submitted it’s sent to a priority queue of digital Claims Professionals. An adjuster will review the details and call you within one business day. You can share additional details and pictures, or clarify any new information with this adjuster. They’ll also be able to answer any of your questions and tell you all you need to know about the next steps, what’s needed from you, and what NTUC Insurance will do to handle your claim.
NTUC Insurance know claims can be stressful – and they are here for you. Remember, you can always chat with one of their dedicated Claims Professionals if you have any questions. To do so, make sure you login into your account first.
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